I usually am not one to anger easily, however, lately some things have really "tripped my trigger", so to speak. I am just wondering if it this way for everyone. I know medical professionals are very busy people (I know because I am one of them) so TRUST me I can relate to being busy! However, I just don't get why some offices just cannot return a phone call? What is the expectation for a call to be returned nowadays? How can larger offices/providers offices keep that "personal feel"? What do you do if your call is not returned? Call them back? Then if you call them back you risk becoming "THAT" patient! I don't want to be "THAT" patient. I just want to not feel forgotten, I want to feel important. How do you communicate with your physician? Do you find it works?
I would LOVE feedback, and advice on how to not become "THAT" patient, but rather have my calls returned, my questions answered, and my appointments made.
Thanks y'all!!!
Lo
3 years ago
